Shipping Policy

Preserve Rad is located in Wesley Chapel, Florida, USA. We ship orders throughout the United States and internationally to supported destinations.

Order Processing

In-stock orders are normally processed within 2 business days.

Orders are shipped Monday through Saturday, excluding applicable carrier and postal holidays.

Made-to-order, special-order, preorder, and supplier-direct products may require additional processing or production time. The lead time stated on the individual product page takes priority over the general processing estimate above.

If an order contains products with different lead times, the order may be held until all items are ready to ship or may be shipped separately depending on the products and fulfillment method.

For urgent orders or questions regarding current availability, please contact us at support@preserverad.com before ordering.

Shipping Rates

Available shipping methods and rates are calculated at checkout based on the products in the order, package size and weight, destination, and available carrier services.

Preserve Rad may ship orders using UPS, USPS, FedEx, or another appropriate freight or fulfillment service, depending on the shipment.

While we strive to provide accurate shipping charges at checkout, certain shipments may require an additional shipping charge. This may include:

• Oversized or unusually heavy products

• Freight shipments

• Shipments to Hawaii or other locations with additional carrier charges

• Certain international shipments

• Orders requiring special packaging or handling

If an additional shipping charge is required, we will contact you using the email address associated with your order before shipment.

Delivery Estimates

Delivery dates and transit times shown at checkout are estimates unless the selected carrier service specifically provides a guaranteed delivery commitment.

Estimated carrier transit time does not include Preserve Rad's order processing, production, special-order, or made-to-order lead time.

Carrier transit time begins after the package has been accepted or picked up by the shipping carrier.

Weather, carrier delays, customs processing, service interruptions, and other circumstances outside of Preserve Rad's control may affect delivery times.

Combined Shipping

When possible, we combine eligible items from the same order into a single shipment.

Any applicable combined-shipping savings that can be calculated by the store are reflected automatically during checkout.

Some products may ship separately because of their size, weight, fulfillment location, supplier-direct fulfillment, availability, or special handling requirements.

International Shipping

Preserve Rad ships internationally to supported destinations.

International shipping options and charges are displayed at checkout when service is available for the destination.

Import duties, customs fees, brokerage charges, taxes, VAT, and other fees imposed by the destination country are not included in the product or shipping price unless specifically stated otherwise.

The customer is responsible for any duties, taxes, customs charges, or other import-related fees assessed by their country or carrier.

Preserve Rad cannot accurately estimate these charges because customs requirements and fees vary by destination.

Customs processing may also increase the time required for an international shipment to be delivered.

Oversized, Heavy & Freight Shipments

Certain oversized or heavy products may require freight shipping or a specialized carrier.

Shipping charges displayed at checkout for these products may be subject to verification. If additional information or payment is required before shipment, Preserve Rad will contact you before the order is shipped.

Product Availability

Product availability is displayed on the individual product page.

An item shown as available may still be subject to a stated production, special-order, supplier-direct, or made-to-order lead time. Please review the product page before ordering.

If you need to confirm availability before placing an urgent order, contact support@preserverad.com.

Order Inspection & Shipping Issues

Please inspect your shipment after delivery.

Missing, damaged, or incorrect items should be reported to Preserve Rad within 7 days of delivery so we can review the issue and assist.

When contacting us about a shipping issue, please include your order number and, when applicable, photographs of the item, packaging, and shipping label.

Contact

For questions regarding shipping, order status, international delivery, or product lead times, contact:

Preserve Rad
Wesley Chapel, Florida, USA
support@preserverad.com
www.preserverad.com