If you have questions about an existing or future order, please check our FAQ below.
If you don’t find your answer here, feel free to contact us at our support email — we’re happy to help!
Q: My order arrived, but some items are missing.
A: Some of our products ship directly from our vendors rather than our main warehouse.
Because of this, your order may arrive in multiple packages.
Each shipment will have its own tracking number, which we’ll provide once available.
If you believe a package has been lost or delayed, please reach out to our support email so we can assist right away.
Q: I placed my order a while ago and haven’t received tracking or updates. Was my order forgotten?
A: Don’t worry — your order hasn’t been forgotten!
If any part of your order is temporarily out of stock or being made, we hold the entire order until all items are available to ship together.
Orders are processed strictly in the order they’re received.
Q: How can I get a shipping quote?
A: Our website automatically provides an estimated shipping cost during checkout.
Simply add your items to the cart, proceed to checkout, and enter your shipping address — available shipping options and costs will be displayed before payment.
Q: How do I track the status of my shipment?
A: Once your shipping label is created, our system automatically emails you your tracking number(s).
Q: My package was lost, damaged, or incorrect. What should I do?
A: We take great care when packaging your order, but sometimes accidents happen.
If your order arrives damaged, incomplete, or incorrect, please contact our support email immediately.
We’ll work with you to resolve the issue as quickly as possible.