If you have questions about an existing or future order, please check our FAQ below.
If you don’t find your answer here, feel free to contact us at our support email — we’re happy to help!
Q: My order arrived, but some items are missing.
A: Some of our products ship directly from our vendors rather than our main warehouse.
Because of this, your order may arrive in multiple packages.
Each shipment will have its own tracking number, which we’ll provide once available.
If you believe a package has been lost or delayed, please reach out to our support email so we can assist right away.
Q: I placed my order a while ago and haven’t received tracking or updates. Was my order forgotten?
A: Don’t worry — your order hasn’t been forgotten!
Products may have different processing or production times. The lead time on each product page takes priority. Your order may be held until all items are ready or shipped separately, depending on the products and fulfillment method.
For current availability or an order update, contact us with your order number. See our Shipping Policy for details.
Q: How can I get a shipping quote?
A: Our website automatically provides an estimated shipping cost during checkout.
Simply add your items to the cart, proceed to checkout, and enter your shipping address — available shipping options and costs will be displayed before payment.
Q: How do I track the status of my shipment?
A: Once your shipping label is created, our system automatically emails you your tracking number(s).
Q: My package was lost, damaged, or incorrect. What should I do?
A: We take great care when packaging your order, but sometimes accidents happen.
If your order arrives damaged, incomplete, or incorrect, please contact our support email immediately.
We’ll work with you to resolve the issue as quickly as possible.
Before you order
How long does processing take, and when does delivery start?
In-stock orders are normally processed within 2 business days. We ship Monday through Saturday, excluding applicable carrier and postal holidays. Made-to-order, special-order, preorder and supplier-direct products may take longer: the lead time on the product page takes priority. Checkout delivery estimates cover carrier transit after acceptance, rather than processing or production time. For an urgent order, confirm the current lead time with us before ordering.
Which carrier will deliver my order?
We may use UPS, USPS, FedEx or an appropriate freight or fulfillment service. Available methods depend on the items and destination. Check the options and rate at checkout; some orders arrive in separate packages. See our Shipping Policy for complete terms.
Can you tell me when an out-of-stock product will return?
Check the product page for a stated restock date or lead time. If none is listed, contact Preserve Rad with the exact product link and option. We can check current information before you commit to a project timeline. An availability label alone does not establish a delivery date.
Does my selected option include the logo, color or accessory I want?
Review the option name, description and included-parts list for that exact product. Photos may show more than one configuration. If an inclusion is not stated, send us the product link and desired option before ordering so we can confirm it.
Unsure which part to buy? Start with Fitment Help and include your vehicle details.